The research
Who are the personas?
- Student
- Couple
- Standard
- Tourist
- Business man
Needs
- Make a reservation online
- Be able to relay on other’s reviews
- See photos and prices of the menu and know more about the restaurants
- Find restaurants “near me”
Frustrations
- Taking too much time searching on internet for restaurants
- Not finding photos or prices
- Waiting for confirmation or availability of reservations
Challenges
- Unconsistent booking process
- No proof of traditional cuisine
- No option to modify the reservation
- No Trust in people reviews
